10 benefits of working with a Managed Services Provider

August 25, 2015 Claranet Limited


Imagine how large your IT department would have to be to fulfil every one of your business’s IT demands: internal systems, websites, availability, development, disaster recovery and business continuity, etc.

It would outstrip every other department!

There would be budget and headcount chaos.

And what’s more, it would take the focus of your business away from what it actually does and, instead, towards just managing the supporting technology.

Not a good trade.

A Managed Services Provider (MSP) helps to bridge the gap between the capacity of your IT department, and the increasing demand for fast-moving, stable, high-performance business technology.

It does this by creating solutions for the complexities of private, public and hybrid clouds. It uses its expertise and resources to bundle up technologies, software and solutions and provide them ‘as a service’.

The primary value of this is to provide competitive advantage. To make the most of the capacity of your IT department to add value to your business, rather than dealing with the day-to-day.

But why bother with a ‘managed’ service? Why not do it yourself?

Here are 10 reasons why:

1) Infrastructure on demand

Cloud infrastructure is configured with code. But it would take months for in-house engineers to develop from scratch scripts that configure all of your applications.

MSPs have whole libraries of such scripts ready and waiting – with attendant security and compliance solutions requiring only a little tweaking for each client’s unique case. This means that managed cloud solutions can be deployed much, much quicker, saving huge amounts of time, effort and money.

2) Developers can focus on their code

When software is ‘eating the world’, ensuring your developers are using their time efficiently becomes a business-critical task. A great MSP will take care of the automation and orchestration of infrastructure, leaving your developers free to focus on the software that matters to your business.

3) Guaranteed Service Level Agreement (SLA)

You’ll get what you pay for. Guaranteed.

Ideally, these are selectable based on the level of guarantee required. So if you have a development or User Acceptance Testing (UAT) environment you may not need as high a guarantee as, for example, for a billing system.

4) Proactive support

A trustworthy MSP will monitor your infrastructure and proactively begin resolution activities in the event of a drop in performance or a fault.

The problem will be fixed before you even knew it existed.

5) Assisted ‘best practice’ design

An MSP’s broad range of experience and dedicated team of experts means that it can offer the best in solution design and implementation. Their teams of Solution Architects design business-focused cloud solutions all day, every day.

6) Offload non-differentiating functions.

Some IT activities are just about keeping the lights on. Others are contributing directly to the success of the business. MSPs help you spend less time on the former, and more on the latter.
Resulting in a better business.

7) Capacity planning

Does your business experience peaks in traffic during certain holiday periods or end-of-quarter activity frenzies? Fed up of purchasing large amounts of spare IT capacity that may only be used once or twice a year?

Your MSP is able to assist with planning how much capacity you will need, and flexing your infrastructure capacity up or down on demand.

8) Predictable costs

As a result of capacity planning, you know when you will need extra IT capacity and, thanks to the SLA, how much that will cost. This is incredibly helpful for accurate financial forecasting and budgeting.

9) Expert guide for future road-mapping

Future-proofing your infrastructure with expert help is one of the best ways of ensuring the resilience of your business going forward. Being stuck with legacy on-premises equipment in a fast-changing marketplace can create serious problems for businesses.

10) Economies of scale

Supplier relationships and wholesale purchasing allow MSPs to deliver the best possible value for money to its individual customers.

Putting the ‘managed’ in Managed Services Provider

The best sign of a good Managed Services Provider is their ability to understand your business and deliver a bespoke solution that fits your needs.

Some sensitive or business-critical applications your might want to manage yourselves. Others you may just want to be carefully monitored by experts, who will react when something goes awry. Certain functions of your IT department you may want to offload entirely, with all configuration, monitoring and support managed entirely by a trusted third party.

Whatever combination is best, the end result will be a flexible, managed cloud solution that is tailored to your exact business needs in a way that leaves you better prepared to deal with the challenges of modern business.

If you can find the right mix, working with an MSP can be a game changer for your business.

Find out how Claranet can benefit your business.


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