The critical importance of telephony in the mix of business communication means that you cannot afford to take any risks with the systems performance when moving to hosted IP voice services.
But businesses often overlook the fact that cloud services are only as reliable and secure as the network down which they are delivered, which is why it is critical that you use a provider who can operate and integrate both your hosted voice and your network services.
Here are the top 3 benefits of integrating voice and network providers:
1) End-to-end oversight solves problems
Unless integration – and accountability – are consistent across your whole system, you can always run into problems that waste time, money and can put your business at risk. And if you have different voice and network providers, neither wants to hear about the other’s issues. Let alone resolve them.
Converging voice and network services means that a single provider takes full responsibility for both and can guarantee the quality of service from one end of your infrastructure to the other.
Even better, you benefit from a single point of contact for identifying and resolving problems quickly and efficiently.
2) Avoid the disruption of the public internet
What many don’t realise is that cloud-based communications can be integrated into a coherent, thoughtfully designed solution, often built with no upfront capital and at low risk to their business.
Importantly, when your communications services are joined together, migrated away from incumbent providers and into a managed services model, they can be connected to a private MPLS network, rather than being subjected to the whims of the public internet. This means your telephony is integrated with your networks and data, and all of it can be backed up by a complete disaster recovery solution.
3) Simpler IT management
Forward-facing organisations are choosing a single strategic partner to converge voice and data and take advantage of their provider’s track record in IP technologies and customer service to free up their time.
Accountability is clear and the provider is able to monitor and respond to downtime in a holistic way, reducing the time to problem resolution and boosting overall performance.
The customer is also benefitting from a joined-up roadmap on a continuously developed centralised platform.
Claranet Hosted Voice
Our Hosted Voice service, which we deliver via our private MPLS network, allows us to supply our customers with all of the benefits of cloud telephony services but with complete oversight and control, less potential for service disruption and guaranteed performance and availability.
This is the first of a series of blogs looking at twenty amazing ways that Hosted Voice can transform your business communications.