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Moving on up: how agile telephony can improve business performance
Missed calls can lose businesses surprisingly large amounts of money. They’re bad for morale and customer retention too.
Ready, fire, aim! Ways to ensure your Hosted Voice rollout doesn’t shoot you in the foot
You have decided to introduce a brand new communications platform, but how will you manage the implementation to ensure it’s a success?
Lost in Action: do you really know where your customers go?
When it comes to telephony, many businesses report not having a firm grip on the customer experience.
Always Available: be a business hero, not a business fire-fighter
Out-of-date, incompatible systems are difficult to administer and not easy for customers to deal with. Old telephony can damage brand reputation, turn away customers, and have a negative impact on the
All gain, no pain: when the going gets tough, the tough get flexible
Hosted voice offers the flexibility of BYOD without the regulatory and logistical headaches.
2:37SOCOTEC - Making the Switch to Hosted Voice with Claranet
To enhance their capabilities, SOCOTEC turned to Claranet – who was their existing network partner – to arrange a full migration to its Hosted Voice system. This VoIP solution provides a complete tele
Understanding identity management options in Office 365
Understanding identity management options in Office 365.
4:35Turning up the Heat at AGA Rangemaster
AGA Rangemaster is keeping in step with their increasingly tech-savvy customers, but overnight digital transformation is not an option.
The great migration: how businesses are moving to the cloud
Featured in a special report distributed through The Times today (25/01), Michel Robert explains the complexity of migrating to the cloud. Are your applications cloud ready, and do you have a roadmap
Plan Your Route: avoid migrating mailboxes to O365 the hard way
Avoid travelling the hard path to O365.
2:26Missguided case study
Claranet migrated around 170 servers into AWS within six weeks (twice as fast as initially expected), moving the whole system onto a completely different architecture.
Key Performance Indicators aggregate performance of multiple business processes – and if those parts are in silos, the KPIs won’t be met. This SlideShare presentation looks into the reasons why
In a world that’s fast becoming ‘blink and you miss it’, how can businesses stay nimble and keep in front of the competition?
5 priorities to transform customer experience through technology
Do you have the right systems and processes to deliver an exceptional customer experience?
IT Powerhouses: key reasons why “digital intensity” is good for business
In the on-demand economy where customers want more data, more insights, and more flexibility, how can businesses keep up?
Risky Business: the balancing act between security and continued innovation