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Claranet research report 2018

Issue link: https://insight.claranet.co.uk/i/1160657

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Claranet research report 2018 3 Introduction - Digital disruption: the new imperative for business Spotlight on Europe - Benelux - France - Germany - Portugal - Spain - UK The IT Department - IT challenges - Updating legacy systems Barriers to innovation - DevOps today - A lack of automation - Security in numbers - Views around the cutting edge - Time to reassess priorities The customer experience challenge - A recognised priority for businesses - But still a major challenge - Extracting full value from the data - Internal priorities restricting progress A new breed of leaders needed - Controlled or in control? - Planning for the future around customer need - Issues keeping leaders awake at night Signs of digital maturity - Defining the curve - A world of difference - The mind of a leader Changing the business of IT - The central challenge 4 8 20 24 28 32 36 40 44 46 48 54 56 57 58 58 58 60 62 63 63 64 66 68 69 70 72 74 76 77 80 82 Contents Beyond Digital Transformation

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