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Claranet research report 2018

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Claranet research report 2018 81 Changing the business of IT How the challenges facing businesses all over Europe can be turned into opportunities to gain an advantage by thinking differently. In our survey, responses from participants assessed to be in the Leader category suggest their organisations choose to address these challenges by partnering with Managed Services Providers (MSPs) and the use of cloud technologies. While responses suggest businesses at the start of their digital improvement process do not generally outsource any of their IT operations – choosing to manage and maintain all systems in-house - two- thirds of Digital Leaders hand at least some of their business-critical functions to trusted partners. The consensus is that this helps them to free up resources and budget for investment in strategic projects. Respondents said it also helps their businesses to overcome the skills shortage issue because finding suitable staff is then the MSP's responsibility. Almost half of Leaders (49%) choose to work with an IT provider as a way to free up resources to focus on innovation. 44% also believe that MSPs release resources to focus on initiatives that drive company strategy. Why do Leaders outsource? Reasons to work with an IT partner More time to focus on innovation More time to focus on company strategy Additional skills and knowledge Financial benefits Increased focus on customers 49% 44% 35% 35% 33% In terms of spend, our survey results suggest Leaders currently allocate up to 28% of their annual budget on managed IT services, and they all outsource at least part of their IT estate. In contrast, business at the start of their journey towards full digital maturity appear to continue to operate all of their systems in-house with no support. The mind of a leader

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