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ISG Case Study

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Digital Case Study Book | 2020 ISG Confident ia l. © 2020 I nfor mat ion Ser v ices Group, I nc. A l l R ights Reser ved | Elect ronic dist r ibut ion by T houghtWorks a nd ISG. The s t ark realit y of the COVID -19 pandemic is forcing companies of all sizes to conser ve resources, cont ain cos t s and reduce risk s. Organizations need to tread carefully in the current situation without losing sight of their long-term abilit y to recover and thrive in the future. Ever y company needs to simult aneously navigate through shor t-term pressure and inves t now to accelerate the pace of digit al trans formation. Companies that demons trate resilienc y and sharpen their digit al agendas will f ind a way to come out of the pandemic poised for grow th. ISG continues to remain at the forefront of helping organizations across the world ref ine their operating s trategies in this uncer t ain environment. A s the leading technolog y research and advisor y f irm, ISG has helped hundreds of client s clarif y their vision, match buyers to the right providers and implement their trans formation programs. But , with so much change occurring during these unprecedented times, the Digit al Case Study Book is a welcome reading accompaniment that provides refreshing perspec tives. A s the world rallies to cont ain the damage, ISG launches the third edition of the Digit al Case Study Book to identif y and publish the top examples of how organizations are currently accelerating the use of digit al technologies. ISG Research used our research exper tise and worked with leading technolog y companies around the globe, both large and small, to build this unique compendium of compelling case s tudies that demons trate real-life business issues. Each of the 25 trans forming organizations featured in this book has a remarkable s tor y to tell. Their case s tudies present real, unique challenges organizations faced during the shif ting tides of rapid technolog y changes. Par tnering closely with technolog y and ser vice providers, these organizations are achieving incredible result s. We hope that you enjoy this book and f ind the content illuminating and inspirational. You can visit our website (research.isg- one.com) where you can access the Digit al Case Study Book , alongside a world of content and dat a to suppor t your decision-making. Sincerely, Paul Reynolds Par tner and Chief Research Of f icer ISG Preface

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