Case Studies

Claranet case Study | AHMM

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The solution As a long-standing customer of Intuitive Systems & Networks (ISN), AHMM approached the technology provider for help. The team at ISN reviewed the challenges that AHMM faced and identified Microsoft Teams as the best platform for improved collaboration. In addition, ISN called upon its strategic partnership with Claranet so that our UC specialists could provide a complete solution. This coincided with the release of our newly-designed Teams Voice platform, combining workforce collaboration with a Hosted Voice service that could scale up and offer everyone their own personal number for the first time. Although a new combination of managed technology between Microsoft and Claranet, AHMM were ambitious in their future planning and decided to adopt both platforms at the same time. Teams Voice means the company can : ● Replace Skype throughout their business with Teams. ● Extend modern collaboration tools to their users. ● Enable remote workers and colleagues in different offices to seamlessly collaborate and communicate. The results With Teams Voice installed remotely, AHMM's workforce were immediately able to: ● Establish channels and groups for key projects and initiatives. ● Take and transfer external calls to users across their business. ● Make calls to their customers and partners from their Teams client Award winning architects embrace new ways of working with Teams Voice Claranet case study Allford Hall Monaghan Morris With the unfortunate outbreak of COVID-19 as the project came to the end of its roll-out phase, AHMM were also in a strong position to adapt at speed and maintain business as usual with all staff working from home. As Elliott Smith, IT Infrastructure Manager at AHMM, explains in his feedback to ISN and Claranet: "I thought that I would give you a bit of an update after the successful go live of Microsoft Teams at Allford Hall Monaghan Morris today. "We've cut over this morning at 08:30am, and at this moment in time had 263 calls across the Teams / Direct Routing / SBC platform – great news. "Any outstanding issues have been mitigated by creating users with conditional forwarding set or logging into a bank of phones (such as a switchboard) with one account. Other than that, everything else has been fine. We will obviously keep an eye on the connections going forward, but so far no one has had any problems. "Over the next few weeks we will look to remove the old phones and start the port of the number range to Claranet. "Finally I would like to say thank you all at ISN and Claranet for the support in rolling Teams out through the organisation. This is a major step forward for us." For more information about Claranet's services, and the benefits these deliver, go to: claranet.co.uk I would like to say thank you for the support in rolling Teams out through the organisation. This is a major step forward for us. " "

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