Case Studies

Claranet case Study | AHMM

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About AHMM Established in 1989, Allford Hall Monaghan Morris (AHMM) is one the UK's leading architectural practices, with 500 staff based across offices in London, Bristol, and Oklahoma City in the US. Winner of a long list of industry awards, including the RIBA Stirling Prize in 2015 for the "technically sophisticated" design of Burntwood School in London, the company specialises in delivering cutting-edge solutions for their customers. As their website states: "We believe in making places, as well as buildings, that work over time and have lasting qualities intrinsic to their architecture." Award winning architects embrace new ways of working with Teams Voice Claranet case study Allford Hall Monaghan Morris There was a third challenge: COVID-19, with all 500 members of staff suddenly having to move to home working in April 2020. " " The challenge The success that AHMM has achieved in recent years has led to a significant increase in its workforce, with colleagues dispersed across a growing office estate and multiple building development sites. Despite this, their philosophy has been to maintain the human touch, with all inbound calls coming through to the reception team so callers can be directed to the right person without the impersonal Auto Attendant experience of, "Press one for Department A. Press two for Department B. Press three for Department C." And so it goes on. We all know the situation, with Vivaldi's Four Seasons playing in the background. But then there was another challenge. AHMM's phone system was not up to the job of directing callers (including existing or potential customers) through to the right person. And if the right person was out of the office to oversee a current design project, callers had to leave a message and wait, rather than getting straight through to their mobile phone. Finally, there was a third challenge: COVID-19, with all 500 members of staff suddenly having to move to home working in April 2020. Delivered in partnership with Intuitive Systems & Networks

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