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Claranet | Speedcast Case Study

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Claranet case study Speedcast The challenge Speedcast has multiple monitoring systems gathering data from all their global devices on customer vessels and on premise. Until now, the data was all pushed into a single MySQL database, but the team soon faced a challenge with managing over 100GB of traffic each day. Speedcast used a legacy system to collect the relevant data and display it on the company portal. As Speedcast notied: "This prevented our customers from being able to carry out basic tasks. The result was large numbers of customers calling Customer Care to check and confirm, wasting valuable time and leading to poor levels of customer service." Speedcast needed a new way to gather, store, analyze, and display the data in their system to improve the customer experience, make it easier for internal teams to manage it, and gain better insight into the needs of their customers. About Speedcast Speedcast is the world's most trusted communications and IT services provider, delivering critical communications solutions to the Maritime, Energy, Mining, Media, Telecom, Cruise, NGO, Government, and Enterprise sectors. Speedcast serves more than 3,200 customers in over 140 countries. As their website states: At Speed Global satellite communications firm gets a bird's eye view of data migration to AWS At Speedcast, where you go, we go, and we're ready for wherever you venture next. There's no location too remote, no environment too extreme, no challenge our team can't meet. We're with you every uncharted step of the way."

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