Why should you become an
insight-driven retailer?
Find out more.
1. Big Commerce 2. Raydiant 3. McKinsey 4. McKinsey 5. Business Wire 6. Retail Dive 7. Accenture
8. Forbes 9. Epsilon 10. Smarter HQ 11. Think with Google 12. Retention Science 13. Medium
How and where consumers shop continues to shift…
of consumers
have left a store
without purchasing
due to out-of-stock
items
vi
39%
of Gen X
shoppers reported
doing the same
v
53%
of millennials
have left a bricks
and mortar store
without purchasing
an item and bought
it online instead
75%
claiming
product availability
was the reason for
doing so
iv
48%
of consumers
have tried new
brands, places to
shop and shopping
methods
iii
75%
And loyalty is harder to hang on to…
Since 2020
of global retail sales will
be made via eCommerce
i
.
22%
of consumers still prefer
shopping in person
ii
.
46%
By 2023
Yet
Today, more than ever before, shoppers have more choices,
more information and expect more from retailers…
Begin your data transformation today
Data transformation enables them to…
Helping them to deliver…
Security Agility Stability
of consumers say
they're more likely to
shop with brands that
provide offers and
recommendations
relevant to them
vii
91%
say they're willing to
pay more money for
a better customer
experience
viii
86%
of consumers are more
likely to make a purchase
from a brand that provides
personalised experiences
ix
80%
With superior levels of
of consumers check Amazon
if the brand they're shopping
with doesn't provide product
suggestions that are relevant
x
47%
but
So, how do retailers unlock this level
of competitive advantage?
By doing more with data.
Work faster, smarter
and more securely
Provide an end-to-end experience,
(in-store and online) with a richer
supply of insight for every customer.
Whether online or in-person, retailers must delight customers
with a seamless experience across all touchpoints…
…offering them what they want, when and where they want it.
Gain complete visibility over their
infrastructure, supply chain and
customer experiences.
Seamless and more personalised
shopping experiences
broader availability and
access to products
Consistency across
touchpoints
What happened?
• Past customer behaviours
• Profitability of products/
services
• Business performance
• Savings from business
tools or processes
What could happen?
• Predict future trends
• Personalised customer
interactions to drive
desired outcomes
• Predict product demand
What should we do?
• Scenario modelling using
data insights
• Make data-driven business
decisions
We can help you respond to the latest trends and meet the needs of
customers by enabling your organisation to answer three key questions…
Whether your priority is to:
Drive a bigger share of wallet
Innovate with AI
Offer an outstanding omni-channel customer service
Powerful BI tools
Automation Algorithms
Chatbots
can accelerate your
cloud journey and deliver a
modern, hybrid workplace
experience with
Whether you have started your journey or it's
an entirely new adventure, the Claranet team
is here to accelerate your data transformation.
Start using data to inform
your retail strategy
Not least because…
Consumers that shop across multiple channels have a 30%
higher lifetime value
xi
.
Just ask Amazon
Which uses recommendations to drive 55% of its sales
xiii
.
Product recommendations have been shown to
Increase revenue by up to 300%
Improve conversions by 150%
Boost average order value by 50%
xii
.
Get in touch with us today
