Case Studies

Airbus uses Claranet to deliver a successful product launch

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Dedicated data storage and centralised data access is provided through a NAS (Network Attached Storage) system. NAS enables Airbus to share storage between the back office, the pre-production platform and the front office. This means Claranet can quickly add a new server if needed, as there is no need to copy the website data across. A data backup system safeguards Airbus's business data, and a firewall is deployed as part of a security policy to defend the website from online threats and attacks. The result Claranet's technical framework supports the most appropriate applications to meet Airbus's unique online needs. The principle benefit of the solution is that the Airbus website is available without interruption. The applications are redundant and supported by Claranet's Technical Account Manager. On the day of the Airbus A380's first public appearance, the website received more than 600,000 unique visitors. A further 750,000 visitors flocked to the website on the day of the super jumbo jet's maiden flight. The platform was designed to withstand such dramatic peaks in traffic. The solid and reliable technical framework was closely managed by a Technical Account Manager to ensure there was no degradation in customer experience. Despite this dramatic peak in web traffic, visitors to the Airbus website didn't experience any unavailability. Airbus's Internet Manager said, "We have been working with Claranet and with our Technical Account Manager for several years now. We have developed a good working relationship, with mutual trust and understanding. Our Technical Account Manager not only acts as the first point of contact on technical issues, his support often goes beyond technical assistance by advising us on various projects. The support staff and account management team have been helpful and responsive - even in the middle of the night. The pro-active monitoring of the server has proved very valuable, allowing us to troubleshoot any problems. A Technical Account Manager was provided as a main point of contact throughout the project. This personalised management enabled Airbus and Claranet to work closely together during the design, implementation and ongoing management of the hosting solution. The solution is managed by a team of expert project managers who are ITIL certified (Information Technology Infrastructure Library) - the world's most respected qualification in the delivery of high quality IT services. Claranet manages the technical framework that Airbus's applications use. Any application or service the customer needs can be implemented as long as it is supported by Claranet's underlying framework or infrastructure. This gives Airbus access to a wide variety of technologies, including Microsoft Windows, Oracle and IBM Websphere. The managed hosting platform uses two technical platforms – the v3 and v4. The v3 is composed of four servers under Windows Server 2000. It uses an asp and scripting layer to enable the creation of web applications and uses Claranet's SQL Server 2000 platform. The v3 platform also the Airbus websites in China and Japan, and a special sub-site to exhibit Airbus' newly launched Airbus A380 - the world's largest passenger airliner. The v4 platform is composed of seven servers under the Linux Debian operating system. It's a Java platform which uses a PostgreSQL database. The v4 platform hosts the corporate Airbus website and the Airbus website in North America. To deliver a better infrastructure redundancy, the hosting platform is based on two state-of-the-art data-centres, featuring the latest in security, cooling, load balancing and energy technologies to provide the most reliable service possible. For further information, please visit : "The close working relationship we have with our Technical Account Manager has helped foster a good relationship with our other web partners and create the feeling of a 'virtual web team' around"

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