Case Studies

Claranet breathes new life into Centra Pulse

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The challenge The demand for enhanced alarm technology has never been greater. To meet these demands, Centra Pulse has made significant investment in advanced technology and communications equipment, updating their monitoring devices and services. To compliment the investment in technology and continue to offer their customers a first-class service, Centra Pulse needed to find a partner that could future-proof their networks and infrastructure. The solution Having decided to overhaul their infrastructure, Centra Pulse approached their incumbent provider Claranet, to discuss the new solution. They went through an extensive vetting and pre-sales process before being entrusted with Centra Pulse's business. Claranet took the time to understand Centra Pulse, and hosted numerous sessions to work out their pain points and requirements. Armed with this knowledge, Claranet designed and implemented a holistic solution with three tenets in mind: stability, reliability and up-time. While Centra Pulse maintains control over its applications, Claranet ensures their smooth delivery and easy management, with fully integrated network and hosting services. About Centra Pulse Formed in 1986, Centra Pulse is the UK's largest independent provider of telecare services delivering a range of life-saving alarm and monitoring services to almost 100 different organisations, including local authorities, and to around 100,000 people across the country. Acquired in 2007 by the Circle Housing Group, one of the leading providers of affordable housing in the UK, Centra Pulse's services enable vulnerable people to live independently for longer. Their bespoke alarm devices, once activated, connect directly to Centra Pulse's call centre facilities, presenting information about their owners, including medical history, next of kin and location. The call centre operatives take the most appropriate course of action whether this is calling the emergency services, next of kin, nominated carers or simply providing a friendly voice for reassurance. The company prides itself on its SLAs and the 24/7 availability of its service. Case study Centra Pulse Claranet breathes new life into Centra Pulse Key services: • Managed Network and MPLS • Managed Hosting • Corporate Website • Line of Business Application Hosting

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