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Connect Distribution simplifies hosting infrastructure

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Claranet Ltd - 21 Southampton Row - London WC1B 5HA - UK Email : business@claranet.co.uk - Web : www.claranet.co.uk Tel : +44 (0)845 145 7777 - Fax : +44 (0)845 145 1777 Case Study Connect Distribution Managed Application Hosting The solution Connect Distribution had been using Claranet's hosting and connectivity services for some time and in 2009, it approached the managed service provider to explore how it could better leverage the partnership. Button commented, "Our in-house team was limited in terms of its ability to provide 24/7 support to the websites. So outsourcing more of our hosting work to Claranet seemed a natural progression. In the face of steadily increasing capacity demands and service complexity, Claranet's managed application hosting service was of tremendous interest to us because it was capable of supporting our business growth strategies." As such, the company decided to upgrade to this hosting service. Claranet put together a managed application hosting solution that, as Andrew Button explained, "ticked all our boxes. Claranet also ran technical workshops with us to determine how their team could cater to our needs. Together we devised key boundary markers in terms of responsibilities for maintenance and support." By choosing Claranet to provide their new hosting platform, Connect Distribution were able to implement a highly innovative application hosting platform. The key benefit for Connect Distribution was Claranet's ability to supply an integrated networking, hosting and management platform. "Throughout this period of change, we had been keeping an eye on the hosting market, and it was clear that Claranet's offering was superior to their competitors and met all of our demands. One attribute that attracted us was its provision of a single Service Level Agreement (SLA). This allowed us to negotiate an overall uptime guarantee that was inclusive of every service element. Many other managed service providers insisted upon separate SLAs for the firewalls, the services and the networking. We were able to alleviate the stress of managing multiple SLAs with the integrated platform from Claranet," explained Button. The benefits "With the new platform, we now have a much improved structure in terms of how we work. New websites and applications can now be deployed quickly and easily, as well as guaranteeing levels of service previously unattainable due to the limitations of an in-house team. We have eliminated the need for heavy involvement of the in-house team in maintenance upgrades and patching by utilising the support and expertise of Claranet." "This technical expertise continues to provide an invaluable benefit that the business has continued to draw on as it navigates its way through a range of regulatory standards, including PCI-DSS. The Claranet team is clearly expert on PCI- DSS. They have continued to offer us best practice advice and solutions, which they know match our business requirements and support our need for compliancy. In our workshops, their expertise has helped us to collectively generate ideas that address the key issues we are currently facing and simultaneously support our long-term business strategy." With a reliable, scalable and robust platform now in place, we're confident that our customers will also realise the benefits of the increased performance and usability that Claranet has provided." Andrew Button, Systems Designer at Connect The future Connect Distribution has ambitious growth plans for the future. "The managed application hosting is giving us unparalleled uptime and flexible capacity management, setting us free to focus on our financial targets. Furthermore, as a business that manages fluctuating amounts of capacity, we needed the option to be able to adopt virtualisation to maintain a competitive advantage. This allows us to further enhance and develop the platform and attain new levels of flexibility and responsiveness. This potential next step has been made possible by the simplified structure and improved performance provided by Claranet," concluded Button. For more information about Connect Distribution, please go to: www.connect-distribution.co.uk Connect Distribution simplifies hosting infrastructure

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