Case Studies

Network upgraded to support luxury retailer Harvey Nicols' growth plans

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Claranet Ltd - 21 Southampton Row - London WC1B 5HA - UK Email : business@claranet.co.uk - Web : www.claranet.co.uk Tel : +44 (0)845 145 7777 - Fax : +44 (0)845 145 1777 Case Study Harvey Nichols Networks The service from Claranet has involved an upgrade of the existing infrastructure, with additional bandwidth provided to support anticipated company growth. This is necessary as expansion will result in an exponential increase in data that the organisation needs to collect, manage and protect. Furthermore, as Claranet's data centres are PCI-DSS compliant and allow customers to meet several sections of the security standard's criteria, Harvey Nichols' compliance burden is significantly reduced. This, along with the reliability, security and flexibility of Claranet's service, has enabled Suddock and his team to focus time and resources on new projects and IT development. The benefits "Claranet has been able to deliver a reliable, secure, flexible and robust networking solution that can readily scale to cope with the ever-evolving bandwidth requirements of Harvey Nichols. The built-in headroom of the current solution means that the retailer can utilise spare capacity to manage patching and maintenance more effectively and during timeframes that suit the business, rather than having to wait for quiet periods when demand is not so high." "We have significantly benefited from an improvement in the reports we can produce using the Claranet system," added Suddock. "Some of the solutions we looked at had very niche applications and weren't always able to offer suitable metrics for monitoring how the service was working. With Claranet we are now able to quickly and easily produce reports that provide an overview of system usage and any potential problem areas." Suddock also believes that Harvey Nichols benefits from being of a similar size to Claranet. "In all of our interactions with the team at Claranet, we feel that we are an important customer, and that they have respect for the relationship. We know that, should we need it, we have access to the most senior executives in the business. This is invaluable to us. It's important to have that level of commitment from an organisation when we are staking so much of our future success on this investment." For more information about Harvey Nichols, please go to: www.harveynichols.com and flexible network to support customer transactions and to store data is crucial to business growth. Network security is also important to Harvey Nichols as it needs to protect customer data and secure card holder information as part of its PCI-DSS compliancy. Harvey Nichols also needs to preserve the intellectual property that this data represents. The solution Explaining the reasons Harvey Nichols chose Claranet, Suddock said, "We were disappointed by our incumbent provider and looked for a company that could not only give us a similar solution, but also be highly responsive, flexible, and able to match our dedication to excellent customer service. Remembering the high level of service we had previously received from Claranet, we decided to get them back to manage our whole network infrastructure. We knew we would be in safe hands." Harvey Nichols has entered into a five year agreement with Claranet, over which time the service can be flexed and scaled to match business growth. The company currently has 11 sites, including its two restaurants, all of which are managed centrally as one group on the same MPLS service. Claranet will look after the Wide Area Network (WAN), which will include Local Area Networks (LANs), Voice over Internet Protocol (VoIP), and a virtualised testing environment. Network upgraded to support luxury retailer's growth plans In all of our interactions with the team at Claranet, we feel that we are an important customer… This is invaluable to us… when we are staking so much of our future success on this investment." Matthew Suddock, Infrastructure Manager at Harvey Nichols

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