The challenge
Healthcode's core business is electronic billing and the company
processes approximately 18,000 bills from providers to insurers
on a daily basis and around 600,000 clinical records annually. Its
services and applications are critical to the functioning of private
hospitals, insurers and consultants up and down the country,
who entrust them with extremely confidential, personal and
commercially sensitive data.
Given the sensitivities of the data that Healthcode handles
and the regulatory framework governing the health industry,
data sovereignty is a key issue for its clients who stipulate
that their data should not leave the UK.
To meet its clients' service delivery and data protection
requirements head on, Healthcode required a secure,
resilient managed hosting solution delivered only out of
UK-based data centres, explained Peter Connor, Managing
Director at Healthcode:
"A lot of very sensitive data goes through our systems, and
we're held directly accountable by our partners and their
customers in the case of an outage or data breach. Our
customers rely on our services to function day-to-day, so in
order to support their businesses, it's critical that they can
access our applications at all times. Our stringent compliance
to the ISO27001 system in the management of information
security is, after all, a core reason our services are chosen
above our competitors, so we needed a hosting provider that
could offer us all-important guarantees about data location,
security and uptime."
Healthcode
Jointly owned by AXA PPPh, Bupa, Aviva, Nuffield Health and
VitalityHealth, Healthcode is the leading online application
software provider for the private healthcare sector in the UK.
Specialising in products that enable private practices and
hospitals to manage their insurance and billing processes,
the company currently processes in excess of £2.5 billion
worth of bills and insurance claims every year.
With the increased use of e-billing and online insurance
processing by its clients, Healthcode has seen demand
for its range of applications grow rapidly in recent years,
prompting the company to refresh its infrastructure.
Claranet case study Healthcode
Claranet supports Healthcode's application
delivery with secure Managed Hosting solution
Key services:
•
Managed Hosting
•
Web Acceleration and
DoS Protection
•
Internet Connectivity
•
Hosted Desktop
•
Managed Email Security
and Archiving
•
Managed Exchange
