Case Studies

LED improves employee and customer satisfaction

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For more information : claranet.co.uk - twitter.com/claranet To book an appointment or to discuss our cloud services : Call us : 0845 355 2000 - Email us : business@claranet.co.uk The challenge With work/life balance in mind, LED was keen to make multi-site and home-working more interactive and productive, but weren't confident that their infrastructure was capable of delivering these functions in an efficient and secure way. LED had outgrown its previous operating environment, which had become unresponsive, unreliable and offered little potential for development, explained Susan Pym, LED's Head of Finance and IT: "LED's previous infrastructure was ageing and needed upgrading. The IT network had evolved over time and had become fragmented, with limited capacity for development and arrangements for business continuity. Regular outages were being experienced and IT staff were reacting to service problems rather than exploiting potential developments. Bandwidth, speed and reliability limited what we could achieve on the old infrastructure and there was no easy way to link our sites into a cohesive private network from which staff could access email, share information and work collaboratively. This held us back because we were not in a position to take on new projects and work to take the business forward," she continued. Maintaining and engaging with an active membership-base, integral to the ongoing success of the organisation, also posed its own set of difficulties. Susan added: "We rely upon our systems to keep track of and to engage with our members, to make bookings and to take payments. Yet making even small administrative changes, like updating our passwords, required external assistance. As a result, we suffered inefficiencies and a poor customer experience. To complicate matters further, we found ourselves in a position whereby we were managing a number of suppliers at the same time. As and when the systems did go down, it was difficult to know who was at fault and how the issues could be resolved. We needed a single supplier, with a single point-of-contact," she continued. About LED Established in 2006, LED (LED Leisure Management Ltd) is a charitable, not-for-profit organisation which aims to build on the range of cultural, sporting and physical activities available throughout East Devon and South Somerset. LED currently provides employment to 420 people, across fifteen locations in the region, and requires integrated data and the facility to work between sites and home. Well-being is an ethos that LED looks to promote throughout its operations. Staff work across locations, with management enjoying home access to IT networks to support the extended opening hours of facilities. Looking to the wider community, LED works hard to improve access to its facilities by maintaining active communications via its website and social media channels, and by keeping its programmes fun and interactive. LED shapes up with Claranet Claranet Case Study LED Networks - Hosting - Communications

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