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Claranet helps Penlon transform its communications systems with Hosted Voice

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The challenge Penlon had previously used a long-standing PBX infrastructure to support its in-office phone systems. However, the business faced a number of communications challenges as it looked to increase collaboration between its disparate locations. Tony Serratore, IT Manager for Penlon, explained: "One of our biggest technological challenges is ensuring that all of our locations can communicate with one another efficiently. We operate from a number of locations nationwide and internationally, so it is imperative that our staff in these locations can still communicate and work together efficiently, despite the distances. "Our PBX system was reliable enough for phone calls, but severely lacked in mobility or functionality options; it could make or receive calls, but that was essentially it. With employees often working offsite on specific projects, this presented a problem when trying to keep in contact. Additionally, it created a significant business risk in the case of disaster. The hardware was very outdated and if it went down at any point, we would have no alternatives for communicating effectively with our employees and customers – something that would cost us dearly in lost productivity hours. "This was something we could not ignore. We needed a strong communications solution to support an increasingly mobile workforce," he continued. Penlon Established in the UK over 70 years ago, Penlon is a world-renowned medical device manufacturer that designs and builds high quality products and systems for anaesthesia, intubation, oxygen therapy and suction control for the healthcare industry. Although the company is based in Abingdon in Oxfordshire, Penlon maintains an office in the US and, through its network of distributors and partners, has a presence in 90 countries worldwide. The company therefore depends heavily on its communications systems to ensure that their disparately located and increasingly mobile workforce can collaborate and work together effectively. Claranet case study Penlon Claranet helps Penlon transform its communications systems with Hosted Voice

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