Case Studies

Claranet's managed network measures up to River Island's demand for digital

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For more information : claranet.co.uk - twitter.com/claranet To book an appointment or to discuss our services : Call us : 0845 355 2000 - Email us : business@claranet.co.uk The solution To connect all of River Island's stores, offices and delivery centres seamlessly and securely, the company turned to Claranet, who introduced a modular, enterprise-grade MPLS- based solution. All areas of the network are proactively managed and monitored around the clock, and in the case of an outage, a 3G router provides a backup connection. Commenting on their reasons for choosing Claranet, Doug said: "When working with a large supplier, you become part of a big machine and part of a fixed environment in which it is difficult to make rapid changes. Working with someone like Claranet, who are smaller but still enterprise-grade, you can get more flexibility. They clearly understood the space in which we operate and what we were trying to achieve, so they were an obvious partner for us." With greater bandwidth, improved reliability, and more flexibility, the company has been able to quickly implement and support a wide range of new technologies across its estate, such as mobile devices for staff and the delivery of its increasingly- cloud-based applications. Doug added: "Connectivity is a crucial strategic enabler for the business and not the commodity asset it once was. With our new store network, we are able to use VoIP-type communications within the stores through Wi-Fi badges and radios, and we want to extend that to all of our communications. Being able to give staff smaller, mobile, multi-functional devices brings with it significant benefits and allows us to change the way that we engage with our customers." The result By offering the flexibility and freedom to explore new technologies the retailer needs to stay ahead of the competition, the services provided by Claranet have played an important role in River Island's route to a seamless customer experience across all of its platforms. "Technology is changing in a very rapid way, customers' expectations are changing fast and their patience is wearing thinner and thinner. Moreover, when new technology hits, customers expect it to be available to them rapidly," Doug continued. "By overhauling our network with Claranet and using small, dynamic cloud-based applications, we have the flexibility we need to react to changing trends and technology quickly and to keep ahead of the competition. "What Claranet provides is incredible flexibility – rightsizing capacity as our business evolves – and incredible resilience from the fibre links at our biggest stores to 3G back-up solutions, should the line ever go down. They offer the personal approach of a boutique provider with enterprise-grade solutions that can be adapted to our particular needs. Their world-class technology and service delivery allows River Island to create a truly amazing retail experience." For more information about Claranet's services, and the benefits these deliver, go to: www.claranet.co.uk Claranet's managed network measures up to River Island's growing demand for digital Claranet offer the personal approach of a boutique provider with enterprise-grade solutions that can be adapted to our particular needs. Their world-class technology and service delivery allows River Island to create a truly amazing retail experience." Doug Gardner CIO at River Island " Claranet case study River Island

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