The challenge
Despite an IT team of only two, TXM successfully dominates
a capital-intensive industry with over 275 plant machines,
worth up to £300,000 each.
TXM needed a communications solution built on a network
that allowed it to connect multiple, changing sites with
absolute reliability so that it could continue to support its
customers wherever they might be. It was also important to
the small, but effective IT team that the solution did not require
much maintenance so they could concentrate on the smooth
running of other areas of their IT estate.
The solution
Claranet enables TXM to respond to dynamic customer
demands by supplying an agile Hosted Voice solution, which
connects from their headquarters in Milton Keynes to all of their
depots through a private MPLS network to ensure reliability of
service. This solution has been rolled out to planning teams,
operations and depot managers across the UK, helping TXM
to optimise its communications.
About TXM Plant
TXM Plant Ltd is the largest supplier of road and rail hire
vehicles in the UK, boasting a 30% market share with the
most extensive plant fleet in the industry. It has expanded
significantly since 2012 when it rebranded from NDS Plant
(part of Network Rail) and from Hydrex before that.
The company is known in the industry for its reliability
and availability, both of which hinge on dependable
communications through a central hub. Claranet has been
working with TXM Plant over the past 14 years, providing
support for their voice services to help the company do
amazing things.
Claranet case study TXM Plant
TXM Plant kept responsive with
Claranet's communications solution
Key services:
•
Hosted Voice
•
Managed Network and MPLS
