The challenge
Before Volo engaged Claranet, it was a company
of approximately 60 people and while it had ambitious
growth plans, it was being hamstrung by its technical
capabilities. It had a traditional Microsoft Office suite,
supplemented by a range of different applications and
a separate standalone phone system. This not only meant
dealing with several providers and managing a host of
different licenses but also that many services were duplicated
unnecessarily. Meanwhile, pools of data were divided across
many areas – from Google Drive to local drives – restricting
visibility and, as much of the company's data was held locally,
the company's IT systems couldn't easily scale or be
accessed remotely.
Ed Rollinson, Head of IT at Volo, commented on the implications
of this set-up: "Having to deal with a diverse range of IT solutions
and providers incurred a large management overhead. It made
everything unnecessarily complex and restricted how rapidly
we could evolve as a business. We wanted to streamline our
management overheads but also move on to a new solution
that could facilitate new and more innovative ways
of working."
Volo
Volo is an ecommerce specialist dedicated to
transforming organisations' sales by overcoming the
complexity of multichannel selling and removing barriers
to success. It unifies the entire online sales process and
automates and simplifies key tasks from product listing
to payment and dispatch, across a variety of channels
including Amazon, Google, and eBay.
The company has enjoyed considerable success since
it launched in 2006 – it processes more than 40 million
sales orders annually, and has offices in Cheltenham,
London, and New York. It uses a revenue share business
model, meaning that the growth of its customers – which
include companies such as BMW, Superdry, and Currys
PCWorld – has a direct impact on its own success.
Claranet case study Volo
Volo drives growth and supports
expansion with Office 365 and Claranet
Key services:
•
Office 365
•
Hosted Voice
•
Internet Connectivity
