Case Studies

Volo drives growth and supports expansion with Office 365 and Claranet

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The challenge Before Volo engaged Claranet, it was a company of approximately 60 people and while it had ambitious growth plans, it was being hamstrung by its technical capabilities. It had a traditional Microsoft Office suite, supplemented by a range of different applications and a separate standalone phone system. This not only meant dealing with several providers and managing a host of different licenses but also that many services were duplicated unnecessarily. Meanwhile, pools of data were divided across many areas – from Google Drive to local drives – restricting visibility and, as much of the company's data was held locally, the company's IT systems couldn't easily scale or be accessed remotely. Ed Rollinson, Head of IT at Volo, commented on the implications of this set-up: "Having to deal with a diverse range of IT solutions and providers incurred a large management overhead. It made everything unnecessarily complex and restricted how rapidly we could evolve as a business. We wanted to streamline our management overheads but also move on to a new solution that could facilitate new and more innovative ways of working." Volo Volo is an ecommerce specialist dedicated to transforming organisations' sales by overcoming the complexity of multichannel selling and removing barriers to success. It unifies the entire online sales process and automates and simplifies key tasks from product listing to payment and dispatch, across a variety of channels including Amazon, Google, and eBay. The company has enjoyed considerable success since it launched in 2006 – it processes more than 40 million sales orders annually, and has offices in Cheltenham, London, and New York. It uses a revenue share business model, meaning that the growth of its customers – which include companies such as BMW, Superdry, and Currys PCWorld – has a direct impact on its own success. Claranet case study Volo Volo drives growth and supports expansion with Office 365 and Claranet Key services: • Office 365 • Hosted Voice • Internet Connectivity

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