Improving communications

Future scope: the shape of communications post-2025

In this final post, I’d like to look ahead at the world post-2025, positing a few ideas for what our communication world will look like and feel like, for both residential and business services.

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The big switch off: how the transition from PSTN and ISDN may play out

The big switch off: how the transition from PSTN and ISDN may play out

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100 years in the making: the end of PSTN and ISDN networks

The start of a new year is always a good opportunity to take a moment to look back at the 12 months just past, and to consider the future.

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Office 365 Licensing: only pay for what you need

With 170 subscriptions available with Office 365, how can you be sure your organisation has taken out the right mix?

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Office 365 adoption : It’s not (just) about the training

As with the roll out of any new system, training for Office 365 is essential for users.

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How does Office 365 know who I am? : The importance of identity management for migration planning

Deciding which identity management model you are going to adopt - Claranet - Understanding identity management options in Office 365

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Mastering Teams: the fastest growing app in Microsoft history

As Microsoft continues to develop and improve Office 365, a wide suite of tools have emerged in recent years. But one area stands out as their current priority, and it's all about team collaboration.

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Ready, fire, aim! : Ways to ensure your Hosted Voice rollout doesn’t shoot you in the foot

You have decided to introduce a brand new communications platform, but how will you manage the implementation to ensure it’s a success?

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Lost in Action: do you really know where your customers go?

When it comes to telephony, many businesses report not having a firm grip on the customer experience.

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Always Available: be a business hero, not a business fire-fighter

Out-of-date, incompatible systems are difficult to administer and not easy for customers to deal with. But there is another way...

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All gain, no pain: when the going gets tough, the tough get flexible

Hosted voice offers the flexibility of BYOD without the regulatory and logistical headaches.

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How does office 365 know who I am?: Understanding identity management options in Office 365

Understanding identity management options in Office 365.

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The hidden costs of traditional phone systems

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