Five reasons why fragmented departments fail to live up to their KPI objectives.

Key Performance Indicators aggregate performance of multiple business processes – and if those parts are in silos, the KPIs won’t be met. This SlideShare presentation looks into the reasons why, backed up by findings from talking to 750 IT and Digital leaders across Europe..

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The Big Five: major IT challenges for businesses across Europe
The Big Five: major IT challenges for businesses across Europe

European businesses face a tangle of changing technology, security challenges, and increasing regulation – ...

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5 ways European firms are tackling customer experience
5 ways European firms are tackling customer experience

How to build an always-on, omnichannel approach that meets customers’ demands all of the time.

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