Missed calls can lose businesses surprisingly large amounts of money. They’re bad for morale and customer retention too. But the good news is that modern telephony systems allow you to provide a much better customer experience.
Most Recent Presentations
Making the Connection: the power of next generation communications, and the pressure this adds to your network
As business accelerates, integrated and flexible communications become vital. Embracing UCaaS leverages the power of today’s networks to create a communications environment that supports innovation an
Email: still the favourite route of attack
Cybersecurity is a fast-expanding field spanning network infrastructure, remote services, device diversity, even the nuances of human interaction and behaviour within the enterprise.
The Big Five: major IT challenges for businesses across Europe
European businesses face a tangle of changing technology, security challenges, and increasing regulation – but there are also opportunities for IT departments able to negotiate this landscape.
Five reasons why fragmented departments fail to live up to their KPI objectives.
Key Performance Indicators aggregate performance of multiple business processes – and if those parts are in silos, the KPIs won’t be met. This SlideShare presentation looks into the reasons why
5 ways European firms are tackling customer experience